General information

Vacancy details

Job Title

Senior Service Delivery Manager

Contractual hours

37.00

Vacancy location

Location

NORTHERN IRELAND, Belfast, Danesfort

Candidate criteria

Shortlisting Criteria

Essential Criteria
The successful candidate must meet the following requirements:
• At least 10 years' technical experience, including a minimum of 5 years managing large-scale, complex service or contract agreements. This should ideally involve technology-enabled solutions and may come from any sector where service delivery is supported by technical systems or platforms.
• Previous experience with outsourced IT agreements.
• Previous experience in liaising with senior stakeholders across a large organisation.
• Ability to create and present competent business cases with a positive outcome.
• Strong commercial awareness.
• Project management experience.
• Clear evidence of key stakeholder engagement across a large organisation.
• ITIL v3 or v4 qualification(s).


Desirable Criteria
It would be advantageous if you have any of the following:
• 3rd level qualification in an IT related subject.
• Finance/accounting qualifications.
• OJEU procurement experience.
• Experience of Project Management delivery methodologies and governance, such as Agile and PRINCE2.

Personal Competencies

• Integrity
• Customer centric
• Flexiblity & adaptability
• Interpersonal skills
• Personal Effectiveness

Specific Expertise

IT

Employment Details

Contract Hours

37.00

Salary

Personal Contract

Benefits

See role specification

Attachments

Attachment

Senior Service Delivery Manager role specification FINAL.pdf (370 Kb)